Support Options

Support Options

TechConnect

Submit your incident or request in the TechConnect Service Desk to have it routed quickly and correctly to your IT Support group. You can also check the status of previous submissions or check out their Additional Resources section for links to useful support and training sites.

Tufts Tools

Tufts Tools includes online self-service options that allow you to:

Frontline Support Providers (FSP)

Your Frontline Support Provider should be the first person you consult if you need technical assistance. Use the FSP Lookup list, located below, to find the name and contact information for the FSP assigned to your department. for more information.

Student Customer Support Center

Available services:

Network connectivity troubleshooting (we do room calls)
Over-the-phone troubleshooting for basic computer questions or problems
Walk-in service available for laptops
Virus checks and removals
Data backup
Setup for the wireless network at Tufts

The Technology Support Center is located on the Medford campus in the Arena Computing Annex (between Pearson and South halls).

Walk-in Hours:

Monday - Friday: 9 AM to 5 PM
(617) 627-4865 (7-4865)
email: tolhelp@tufts.edu

Email, Network, and Research Accounts

Related Information

Infoboard	Check Infoboard to find out about down-times, scheduled maintenance, network status and more. To sign up for email notification of all alerts and outages, visit https://elist.tufts.edu/wws/ and search/subscribe to outages@elist.tufts.edu.

Central System Emergencies Please report emergencies with a central system or network to:	Client Support Services UITSC@tufts.edu (617) 627-3376 (*7-3376*) Monday through Friday, 9 AM to 5 PM.

Central System Emergencies on evenings and weekends	Computer Operations (617) 627-3089 (*7-3089) Computer Room Operators cannot answer desktop support questions. Some schools and departments provide after-hour support.*