Technical support services at Tufts are provided through local contacts in your department or school. These assistants, called Frontline Support Providers (FSP's), provide assistance for a variety of computer requests, including:
- Connections to the network or Internet
- Problems with your computer and related hardware
- Email support
- Print and file problems
Your FSP should be the first person you consult if you need technical assistance. Use the FSP Lookup list, located below, to find the name and contact information for the FSP assigned to your department.
The University IT Support Center, at ext. 73376, can also direct you to the appropriate person.
Support Resources for Students
- Medford Campus – Tufts Online
- Grafton Campus – Webster Veterinary Library
- Boston Campus – Hirsh Health Sciences Library
- Pathways to Technology - Tufts IT information and links sorted by affiliation (Student, Faculty, Staff, or Parent)
- Click here to view a list of Student Email Account Administrators.
Frontline Support Providers for Faculty and Staff
Click here to open an Adobe PDF copy of the FSP list.
| Department | Support Provider | Ext. | Campus | |
| A&S - All other A&S Departments and Schools | ITS Helpdesk | helpdesk@ase.tufts.edu | 75898 | Medford |
| A&S - Computer Science / Electrical & Computer Engineering | CS & ECE Systems (CEAS) | staff@eecs.tufts.edu | 73884 | Medford |
| A&S - Feinstein Famine Center | ITS Helpdesk | helpdesk@ase.tufts.edu | 75898 | Medford |
| A&S - Graduate School | ITS Helpdesk | helpdesk@ase.tufts.edu | 75898 | Medford |
| A&S - Graduate School Administrative Offices | ITS Helpdesk | helpdesk@ase.tufts.edu | 75898 | Medford |
| A&S Lilly Music Library | LITS Staff | tischsystemsoffice@ase.tufts.edu | 75194 75646 72351 | Medford |
| A&S - Office of Admissions | ITS Helpdesk | helpdesk@ase.tufts.edu | 75898 | Medford |
| A&S - Student Services | Darren Knightson | techhelp@ase.tufts.edu | 74747 | Medford |
| A&S - Tisch Library | LITS Staff | tischsystemsoffice@ase.tufts.edu | 75194 75646 72351 | Medford |
| A&S - Unix Support - All Departments and Schools | AS Unix - ITS Helpdesk | helpdesk@asunix.tufts.edu | 75462 | Medford |
| Shawn G. Doughty | shawn.doughty@asunix.tufts.edu | 75462 | Medford | |
| Administration - Dental | Ange Brome | ange.brome@tufts.edu | 60489 | Boston |
| Danny DiCicco | donato.dicicco@tufts.edu | 63509 | Boston | |
| Richard Shorter | richard.shorter@tufts.edu | 66818 | Boston | |
| Administration - Medical/Sackler | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Advancement (Boston) | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Advancement (Grafton) | Grafton ITS | vet-its@tufts.edu | 88777 | Grafton |
| Central - Advancement (Medford) | Bob Ceccherini | bob.ceccherini@tufts.edu | 72369 | Medford |
| Joseph Monahan | joseph.monahan@tufts.edu | 73185 | Medford | |
| Central - Associate Provost, Research (Boston) | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Associate Provost, Research (Medford) | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Audit and Management Advisory Services | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Ballou Hall | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Board of Overseers | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Chaplin Office | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Community Relations (Boston) | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Environmental Health and Safety | Public Safety Technical Services | pubsafetech@tufts.edu | 75751 / 73149 | Boston |
| Central - Finance | FIS Desktop Support | FIS-Desktop@tufts.edu | 72134 | M., B. & G. |
| Central - Grants Contracts Administration (Boston) | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Grants Contracts Administration (Medford) | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Human Resources | David Yanolis | david.yanolis@tufts.edu | 72165 | M., B. & G. |
| Chris Homsi | christine.homsi@tufts.edu | 72581 | M., B. & G. | |
| Central - Institute for Global Research | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Institutional Research | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Mass Campus Compact | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Medical Alumni Relations | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Medical Development | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Office of Institutional Diversity | David Yanolis | david.yanolis@tufts.edu | 72165 | M., B. & G. |
| Chris Homsi | christine.homsi@tufts.edu | 72581 | M., B. & G. | |
| Central - Office for Technology and Industry Collaboration (Boston) | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Office for Technology and Industry Collaboration (Medford) | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Office of Executive Vice President (Boston) | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Office of Executive Vice President (Medford) | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Office of Sustainability | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Office of Trustees | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Office of Vice Provost | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Operations, Public Safety | Public Safety Technical Services | pubsafetech@tufts.edu | 75751 73149 | M., B. & G. |
| Central - Operations, Facillities & Dining | Greg Parsons | gregory.parson@tufts.edu | 73130 | M., B. & G. |
| Public Safety Technical Services | pubsafetech@tufts.edu | 75751 73149 | M., B. & G. | |
| Central - President Office | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Provost's Office | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - Purchasing | FIS Desktop Support | FIS-Desktop@tufts.edu | 72134 | M., B. & G. |
| Central - Tufts Fund, 75 Kneeland St. | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - Tufts Institute for the Environment | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - University Information Technology | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - University Library Technology | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - University Relations - Community Relations (Medford) | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - University Relations - Office of VP | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - University Relations - Public Relations (Boston) | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Central - University Relations - Public Relations (Medford) | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - University Relations - Publications | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - University Relations - University Counsel | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Central - University Relations - Web Communications | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Day Care Center | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Digital Collections & Archives | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Emeritus Faculty - per Provost's Office | UITSC | UITSC@tufts.edu | 73376 | Medford |
| European Center | ITS Helpdesk | helpdesk@ase.tufts.edu | 75898 | Medford |
| Fletcher School | ITS Helpdesk | helpdesk@ase.tufts.edu | 75898 | Medford |
| Friedman School of Nutrition Science and Policy | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Fundraising - Development | Bob Ceccherini | bob.ceccherini@tufts.edu | 72369 | Medford |
| Joseph Monahan | joseph.monahan@tufts.edu | 73185 | Medford | |
| Hirsh Health Sciences Library | Hirsh Health Sciences Library IT Services | hhsl-its@tufts.edu | 62947 | Boston |
| Human Nutrition Research Center | James Mabry | James.Mabry@tufts.edu | 63345 | Boston |
| Marie Henggeler | marie.henggeler@tufts.edu | 63348 | Boston | |
| Information Systems - Advancement | Bob Ceccherini | bob.ceccherini@tufts.edu | 72369 | Medford |
| Joseph Monahan | joseph.monahan@tufts.edu | 73185 | Medford | |
| Medical/Sackler - Anatomy/Cellular Biology | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - APUA | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Biochemistry | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Cancer Center | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Clinical Faculty/Affiliates | Hirsh Health Sciences Library IT Services | hhsl-its@tufts.edu | 62947 | Boston |
| Medical/Sackler - Community Health | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Educational Affairs | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - International Affairs | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Lab Animal Medical | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Masters in Biomedical Sciences Program | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Medical Continuing Education | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Medical Dean Office | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Medical School Admissions | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Micro/Molecular Biology | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Multimedia Resource Center | Hirsh Health Sciences Library IT Services | hhsl-its@tufts.edu | 62947 | Boston |
| Medical/Sackler - Neuroscience | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Nutrition Unit | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Office of Information Technology | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Ophthalmology | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Pathology | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Pharmacology | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Physiology | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Sackler Deans Office | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Student Advisory & Health Administration | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Students Affairs/ Financial Aid | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| Medical/Sackler - Tufts University Science Knowledgebase (TUSK) Staff | Elaine Almeida | elaine.almeida@tufts.edu | 62472 | Boston |
| Operations Budget | Greg Parsons | gregory.parson@tufts.edu | 73130 | Medford |
| Stockholm Environment Institute | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Tisch College of Citizenship and Public Service | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Tufts Center for the Study of Drug Development | OIT Support Center | OIT@tufts.edu | 60331 | Boston |
| University Photographer | UITSC | UITSC@tufts.edu | 73376 | Medford |
| University Professor | UITSC | UITSC@tufts.edu | 73376 | Medford |
| Veterinary School - ITS | Mike Cote | Mike.Cote@tufts.edu | 88777 | Grafton |
| Tom Price | Tom.Price@tufts.edu | 88777 | Grafton | |
| Chris Jackson | Chris.Jackson@tufts.edu | 84955 | Grafton | |
| Veterinary School - Library Support | David Susco | david.susco@tufts.edu | 84297 | Grafton |
