Since the implementation of Proofpoint in August, the volume of spam arriving at Tufts and across the Internet has more than doubled with the current trajectory showing no signs of abating. In order to continue to provide an effective anti-spam service without interfering with the timely delivery of mail, UIT will be increasing the capacity of the Proofpoint appliances by adding an additional server to handle the quarantined messages.
The upgrade will occur on January 10th from 10:00 AM – 4:00 PM. During this time, the Proofpoint quarantine service will be unavailable, but mail will continue to flow and spam will continue to be intercepted before it reaches the mailboxes of Tufts email users. Spam received during the maintenance period will be added to the quarantine after the work is completed and will be available for review the next day.
The Proofpoint quarantine is where suspected spam messages are retained so that they do not take up valuable space in your mailbox. Messages are held on the server for 14 days and then automatically deleted. To view your personal quarantine, go to and enter your UTLN (Universal Tufts Login Name, e.g. jsmith01) and your Trumpeter password.
To learn more about Proofpoint and the quarantine, you may view the Proofpoint FAQ.