Intricately intertwined, the three groups that are part of Systems and Operations build, maintain, monitor, backup, and support the servers that drive the high level of teaching, learning, and research that is endemic to Tufts. They also care and provide for critical systems, such as email and network authentication.
- University Systems Group (USG)
USG works closely with other Tufts IT groups to enhance and improve IT services, providing hardware builds, updates, and supports the following services:
- Tufts White Pages
- Enterprise Directory (LDAP)
- Trumpeter Email and mailing lists
- Shibboleth single sign-on project
- Research Computing Cluster
- Linux-based platforms for applications
In addition, USG is available for consultation on Unix-based IT projects and initiatives across all three campuses, providing systems and application monitoring when requested. They also offer input and operational support to the Tufts Datacenter, install and support web software for Web Communications, and participate in research-related initiatives, such as the Visualization Wall installation. For questions or more information about a particular USG service, send an email to usg@tufts.edu.
- Local Area Network Systems (LAN)
The LAN Systems group provides Windows server infrastructure for the Tufts domain. Services offered within the Tufts domain include file and print, web, calendar, and PeopleSoft NT infrastructure. The group also provides technical support to departmental LAN administrators. Services include:
- Domain design and Windows server configuration
- Microsoft Service Pack installation
- Server virus protection
- WINS design
- Trust relationships
- Printer share creation
- Central backup/restore services
- Security policy implementation
- Testing and implementation of security hot fixes
- The Administrative Computing Desktop Interface (Tufts Services Menu)
- Development of standards for file and print shares, account management, and computer accounts
- Computer Operations
It takes a special level of dedication to be a member of the Computer Operations staff. Long after the rest of us have gone home, they keep the network humming by offering 7 x 24 network monitoring, maintenance, backup, production, and planning services to the Tufts community.
Services include:
- Network backup and all associated data integrity, storage, and restoration services
- Enforce physical security, Data Center access standards, and maintain an environmentally sound workspace
- Network backup and all associated data integrity, storage, and restoration services
- Enforce physical security, Data Center access standards, and maintain an environmentally sound workspace
- Facilitate hardware acquisitions and partner with customers to develop solutions for their production needs, including assistance in the renegotiation of hardware maintenance contracts
- Monitoring production jobs to completion, all servers and systems, and Initial problem determination and assistance with all network problem resolution
- Initiate the shutdown, reboot and IPL of systems
- Build, test and maintain Compaq Proliant servers
- Manage the disaster recovery plan for Computer Operations
- Assist in Infrastructure and architecture planning
To read more about Computer Operations and find links to their Request and Notification documentation, visit http://uit.tufts.edu/ops/ .
