Enterprise Infrastructure (EI) provides the foundation on which all technical services across the University rely. EI manages UIT’s 24x7 centralized data centers, which provide hosting for all UIT’s systems and servers as well as a secure environment in which groups across Tufts may host their applications. EI maintains many of the university’s enterprise systems, including those that support email and calendaring, research computing, Trunk, student information systems, PeopleSoft tools, printing, network resources, and the University’s web presence. In addition, EI is responsible for Tufts wired and wireless networks and Tufts’ connection to the outside world through remote collaboration tools, telephony, and email.
Services
Network Services
- Network Administration
Border Routing
Datacenter Load Balancing
Datacenter Network Switching
DHCP & DNS Service and Servers
Distribution Routing
Inter-campus Connectivity
IP Address Management System
Managed Firewalls
Wired and Wireless Network Connectivity and Access
- Data Communications
CATV
Maintenance and License Agreements for Equipment Vendors
Distribution of Cable RFQ's
Construction and Technology Cable Project Management
Voice and Data Jack Activation
Dig-Safe Ticket Co-ordination
Maintain UIT Wiring Specifications
Enterprise System Services
- Enterprise Administration and Infrastructure
Infrastructure Architecture and Design
Combined Hardware and Software Life Cycle Management
Platform Support/UNIX Management
System Hardening, Firewalls, and Certificates
Local and Remote Printing
File System Management
System Configuration, Performance, and Account Management
Vendor Management
Virtualized Infrastructure
- Enterprise Services
Active Directory and LDAP Services
Enterprise Email (Exchange 2010) Infrastructure
Windows Platform Support Services
Print Infrastructure
Procurement and Support of SSL Certificates
Network Storage (Netapp)
Virtualized Services
- Database Administration
Architecture and Design of Physical Infrastructure
Architecture and Design of Database Environments
Management of Software Life Cycle
PeopleSoft Administration
Database Administration
Vendor Management
Telephony and Operations
- Voice Comm Services
Audio, Desktop, Remote, and Room Videoconferencing
Calling Cards
Emergency Telephones
Menu Trees/Automated Attendants
Voicemail Services / Remote Notification and Unified Messaging
Residential Student Telephone Service
VoIP Solutions
- Computer Operations
- Data Center - Enterprise Infrastructure
Fire Protection & Alarm System
Monitor of Power, Environmental Controls, and Surveillance
Server/Data Physical Security
Monitor Server Connectivity
- Data Center - Operations
Network Backups, Tape Encryption, and Restores
Server Maintenance Contract Oversight
Move Implementation Services
Offsite Storage
Operation Level (OLA) & Service Level (SLA) Agreements
Track UIT Hardware Assets
Hardware Upgrade/Replace Failed Components
Support and Consultation Services
Network Services
- Data Communications
Construction and Technology Project Cable Consultations
Off-hours Network and Cable Support
Telephone Support
Enterprise System Services
- Enterprise Administration and Infrastructure / Enterprise Services
Research, Evaluation,and Selection of Hardware/Software/Monitoring Packages
Project Requirement Definition and Technical Assessment
Commercial and Open Source Application Implementation
Research Cluster Infrastructure Support
Viswall Support
- Database Administration
On-call 24 hour Support
Telephony and Operations
- Voice Comm Services
Telephone Support via Teledesk
Voice Communication Consultations
Videoconferencing Support
Contact Center Supervisor and Call Agent Training
Telephone Hardware/Software Support
- Computer Operations
UIT Server and Resource Procurement Consultation
Pre-move Assessments & Site Evaluation and Prep
