| Requirements & Setup | Create a Meeting | Share Media 1 | Share Media 2 |
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| Manage Rights | Record a Meeting | Helpful Tips | Documentation |
Ending a Meeting
It is extremely important for a host to end their meeting correctly. Otherwise, the seats will NOT be released.
- From the Menu bar, select Meeting > End Meeting.... The End Meeting window will open.
- Click OK.
- The meeting will end
- The seats will be released
- Any participants who forgot to log out will be disconnected
Troubleshooting & Tips
Issue: After joining a meeting, the user screen on a Mac computer is blank (white)
On Macintosh, the Meeting Add-In will fail to launch a meeting if either the width or the height of the screen resolution is set to 2000 pixels or greater. The window will appear, but is blank (white).
Workaround:
Lower the screen resolution, or launch the meeting in the browser (append "?launcher=false" to the url).
Issue: Audio not working properly on a Windows computer
Workaround:
Try uninstalling and re-installing your SigmaTel Audio driver.
Issue: "Secure Connection Failed" message appears (Firefox 3.x, IE8, etc.)
Workaround:
Accept the certificate by following the "Or you can add an exception" link.
Tips
- Turn off all unneeded applications before starting your meeting.
- Ideal screen resolution is 1024 x 768.
- There can be up to 3 seconds delay between what you see on your screen and what participants see, so move slowly and pause often.
Maximizing Bandwidth
We have found that the DSL /Cable setting is the best option for quality and speed during a conference.
After entering your meeting room (it is not recommended to change settings during a meeting), do the following:
Host:
- On the Menu bar, select Meeting > Room Performance & Appearance > Optimize Room Bandwidth > DSL / Cable
- On the Menu bar, select Meeting > Manage My Settings > My Connection Speed > DSL /Cable
Because webcams can use a lot of bandwidth, a possible approach would be to use webcams during introductions. Then turn webcams off to maximize bandwidth when someone is giving a presentation. The group can use audio and chat to communicate.
For additional help , see Adobe Connect Help: Setting Meeting Room Bandwidth.
Changing Time Zone
Users can change the time zone associated with their accounts. Follow these steps:
- Log in https://webconf.uit.tufts.edu.
- In the upper right corner of the window, click My Profile. The My Profile settings will display.
- Click Edit My Preferences. The Time Zones field will display.
- Select the appropriate time zone.
- Click Save. The time zone will be updated.
Closed Captioning
Closed captioning is available at additional cost and is provided by a third party.
WGBH now enables Acrobat Connect Professional users to deliver closed captioning within their meeting environment. This first-of-its-kind capability developed at WGBH allows users to view text captions in real-time from within the Web conferencing interface. A meeting transcript is available to facilitate materials search functionality.
Freelance and enterprise captioning services are available from the Media Access Group at WGBH.
Please call +1-617-300-3600 (voice/TTY) or visit http://main.wgbh.org/wgbh/pages/mag/ .
Additional resources - Adobe Connect - Meeting Best Practices
