Working closely with Finance, Advancement, and Business divisions across the university and within UIT, the Enterprise Applications (EA) team brings diverse expertise to the management and support of a host of indispensable IT services and resources, including applications for HR, Finance, Advancement, Student Information, the Enterprise Data Warehouse, and Distributed Applications. The team is comprised of experienced client service professionals that are well-versed in web and application development, database administration, project management, and the management of mainframe legacy systems and administration. Interfacing with every sector of the Tufts community, UIT Support Services and the Client Support Call Center provide network and data account management, software testing and assurance, and project coordination for university-wide roll-outs.
Services
- Client Support Services
- Account Management
- Data Retrieval
- Desktop Management
- LANDesk
- Maintenance and Outage Reporting (Infoboard)
- Microsoft Licensed Software Online Downloads
- OfficeScan Software (Antivirus) Deployment and Updates
- Windows Server Update Services (WSUS)
- Application Services
- IT Change Management for UIT
- Tufts Document Management / Custom Workflow
- Data Warehouse Reporting
- Custom Application Development
- Integration of New or Existing Business and Enterprise Systems
- UIT Internal Collaborative Wiki Space
- Order Tracking for UIT Groups
- Enterprise Resource Planning Services
- Administer PeopleSoft Server and Web Environment
- Database Architecture and Design
- Database Backup and Recovery
- Database Production and Change Control
- Database Security
- Database Software Life Cycle Management
- HR and Financial Application Batch Scheduling
- PeopleSoft Functionality Enhancement
- System Integration
- Vendor and License Management
- Student and Alumni Services
- Application Administration
- Application Batch Scheduling
- Application Functionality Enhancements
- Data Interface Maintenance
Support and Consultation Services
- Client Support Services
- Dell and Apple Certified Warranty Repair
- Desktop Management & Support
- Support Call Center
- DMCA Education and Compliance Monitoring
- Student Outreach and Education
- University Infoscreen Support
- Videoconferencing Support and Consultation
- Application Services
- Application Research, Support, and Consultation
- Project Assessment and Management
- Commercial and Open-Source Implementation
- Incident Tracking for the University Support Organizations
- Enterprise Resource Planning Services
- Application Research, Support, and Consultation
- PeopleSoft Functionality Development
- Commercial and Open-Source Implementation
- Incident Tracking for the University Support Organizations
- Student and Alumni Services
- Package Customization and Implementation
- Project Assessment and Management
- New Application Research
- Requirement Definition Consultation