The UIT Support Center (UITSC) provides assistance and problem resolution for all services delivered and supported by UIT.

In addition, the UIT Support Center provides a range of IT services for the Tufts community including:

Desktop Support Services & Call Center
The UITSC provides end user support for over 500 end users including the President, Provost, Vice Provost, General Counsel, University Relations, UIT, and the Trustees in addition to other departments like the University Chaplain,  and Internal Audit.  The call center handles over 5,000 calls annually and resolves more than 5,000 desktop issues in a fiscal year.

Desktop Security
UITSC services have detected and cleaned more than 6 million viruses across the Tufts domain during this fiscal year.  We have deployed more than 70,000 system updates and critical security patches for Windows machines.

Application Support
The UITSC provides support for applications provided by other groups in UIT and maintains Remedy, LANDesk, OfficeScan, Infoboard, and Custom Clients for Email, Calendar, and VPN among others.

Software Distribution
The UITSC coordinates the distribution of over 500 software titles to the University through CD/DVD duplication services, software downloads on the web, and bulk software purchases.

Account Management
The UITSC provides accounts for the Linux Cluster, personal web accounts, Elist mass mailing services with over 1600 active lists, aliases and alias table maintenance, SeqWeb, and others.

Infoscreen Support
There are 13 screens deployed over three campuses to provide all Tufts community members with information regarding news and events at Tufts.   UITSC Supports the functionality of the infoscreens.

Quality Assurance Testing
The UITSC provides testing resources, test matrices, and analyses of testing results for enterprise services and local desktop applications