You will need to subscribe to residence hall telephone and voicemail service.  There is no additional charge for on-campus residential telephone or voicemail service.  Your service will be activated within 2 business days of subscribing.  To subscribe, just visit https://student.support.tufts.edu/phone-register.php and fill out the simple form.  You will receive an email confirmation of your subscription and an additional email to let you know when your service is ready.  For multiple capacity rooms, each roommate who wishes to have a private voicemail box should subscribe separately to voicemail service.

Once the service has been activated, plug in any single line touch-tone telephone to get dial tone. Look for the multi-port wall jack. Plug your telephone into the top port. (The Ethernet access is in the wall plate with only one port, and the bottom port of a multi-slot wall plate.)

This service includes one touch-tone phone line per room, voicemail (with a private mailbox for each student), call waiting, and unlimited campus and local calls in the Eastern Massachusetts' area, which covers all calls to area codes 617, 508, 781, and 978. Calls to all toll free numbers are also included.

All long distance calls, including Western MA, domestic and international long distance must be placed using a long distance calling card. Any type of phone card may be used. Pre-paid calling cards are available on the Tufts campus at the following locations: Jumbo Express convenience store (at Campus Center).

Customer Service

For customer service please call the Voice Communications Help Desk at 7HELP (7-4357) from any campus phone or 617-627-HELP (617-627-4357) from off campus or email us at teldesk@tufts.edu.